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Our expert management consultants have authored thought-leading white papers and eBooks that cover a range of topics that help businesses grow and succeed.
Developing a Customer-Centric Strategy
Most businesses struggle with the disconnection between the sales department that is focused on being customer centric and the business, which has no cohesive approach to customer centricity.
Complexity in an organization creates a complex issue.
The nature of business is to seek opportunity for growth and expansion. This is a good thing and indicates success when it is at hand. Executives are encouraged to innovate, embrace new opportunities, and create change to take advantage of potential opportunities.
Pardon Me, Can You Spare Some Change?
This new presentation from MSS brings a greater focus to the merits, framework, and challenges of calculated OCM while balancing the equation with the pitfalls of an incomplete OCM process.
Managing the Current State – A Starting Point for Improvement in 2015
As their latest tool in helping businesses to understand the impact of effective business process management (BPM), MSS has put a spotlight on their latest case study titled “Current State Process Analysis & Future State Process Design: Improving Operational Performance in Support Departments.”