Customer Success with MSS: Oracle E-Business Suite for Financials
A Lower Cost Way to Support Business Applications
An Aviation company, generating more than $1.4 billion in revenue for its partners, is a regional airline carrier, working the smaller routes provides high quality service at a low cost. Having implemented Oracle E-Business suite for Financials as well as Oracle E-Business Suite for Procurement, it was looking for a lower cost way to support the applications. Several years ago, it turned to Oracle On Demand to host the servers, and a third party consulting firm to support the applications.
Oracle E-Business Suite for Financials: Challenges
Being in the aviation industry, the company found that the support of its applications had become too expensive once it was outsourced and needed a way to reduce these expenses.
The airline company, needed to reduce its support costs without reducing the level of service it was receiving
Oracle E-Business Suite for Financials: Solution
Streamlining business processes to meet Oracle best practices.
Training users on the system and ensuring the support team in place were experienced with the modules the company was using.
Working with Oracle Support and Oracle On Demand.
Oracle E-Business Suite for Financials: Results
By partnering with MSS, the aviation company was able to reduce the costs of application support by 40% in the first 6 months.
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