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As a consultant I find myself being asked all kinds of questions when it comes to BPM, most often I’m asked “do all organizations need a BPM system in place in order for their BPM initiative to be successful?”
The answer is NO, certainly not. A BPM system can be a benefit if an organization is technology-savvy (most are not) and already has a strong buy-in, understanding, and governance of BPM organization-wide. If those characteristics are not present, a BPM system will likely bring little value.
For example, a client of mine uses a BPM system (ProVision) however does not use it well or take advantage of its value-add capabilities. In my opinion, they would be equally well served by using Visio. On the opposite side, I used Visio when analyzing & redesigning for client working on their global business processes and our BPM work had much more significant value add than what had been done at the previous client using ProVision. Bottom line, it’s not the system that makes a BPM initiative successful… it’s the understanding, buy-in, training, and governance that does.
I’ve also been asked “what about smaller organizations, what if they can’t afford a BPM system but would like to start a BPM initiative; is it worth while without having a system in place?” Yes, it is very worth while. Small companies can see huge process improvements and efficiency gains that can come from something as simple as whiteboarding a process and then putting that process and changes into training and job documentation.
Lastly and most importantly the question I get asked a lot is “how should an organization go about starting a BPM initiative?” First step is to get executive buy-in, then create excitement & understanding of why the organization has decided to do BPM at every level, prioritize and decide what areas to focus on first, then begin process analysis/improvement/training, and create a governance structure to maintain processes and improvement going forward.
This blog was contributed by Nita Minnich, MSS Consultant
If you have additional questions about successful Business Process Management (BPM) contact us at firstname.lastname@example.org
MLA: Minnich, Nita. “Your Business Process Management (BPM) Questions Answered.” MSS. MSS. Blog. 08 April 2015.
APA: N Minnich. (2013, May 14). Your Business Process Management (BPM) Questions Answered.